What our Charlotte roofing customers are saying about Southern Star Roofing & Construction!
16:51 31 May 18
Excellent experience. Helped me work with the insurance adjuster and followed through on all aspects to replace my large roof. Workers were excellent completed the work with no issues and did a very good clean up. No surprises. All work completed as proposed. The roof looks great and I had a great experience. I can recommend Southern Star with enthusiasm and without any reservations.
12:49 31 May 18
We recently had our roof done from Southern Star Roofing. After having issues with a few other contractors we had reached out to Southern Star Roofing. I was amazed with the service that we received from Southern Star Roofing vs the other contractors. We worked with Chris Augsburger, after we had called them he came out the next day to meet with us to discuss what we wanted to do and when we were looking to have it done.Once we worked out all the details of the project we were able to have it scheduled within a few days. On the day that it was done, they were on time, finished within one day. The roof looks great. We could not be more happy with the work that Chris and his crew did.After the job was done, Southern Star Roofing not only called us to verify that we were happy with the job but Chris also came to the house to check everything and make sure that we were fully satisfied. I would recommend them for any roofing job that you need done.
20:55 02 May 18
JUST WOW! Great work done by their professional team for my parents. Lost a group of shingles, they came, looked, fixed quickly in 15-20 minutes, and said no payment was necessary for the quick fix. Amazing Service with kindness, quality, professionalism, and expediency!
03:14 25 Apr 18
Southern Star Roofing is top notch. They communicate very well and did not require me to be home at the time of my roof repair. I worked through Claire who explained what repairs I needed done, how long the work would take and an appropriate quote. After not finding a better quote out there, I contacted Claire to get set up. When the work was complete, they even sent pictures of exactly what was fixed and why before I paid the invoice. They also fixed a couple of shingles at no extra charge after I did not request them to be replaced initially. Great people and even better service!
01:37 24 Apr 18
Really professional group. Before and after pictures to show you exactly what they did all emailed to you. The repair was not rushed and they took their time to make sure it was right which is rare to find these days. The repair was even done a day early. Easy payment options as well.
00:20 13 Apr 18
Southern Star put a new roof on my house & I couldn't be more satisfied with the job they did from beginning to end.. Insurance was paying for a new roof due to storm damage. So Chris Augsburrger came out to review all the numbers. He assured me that he wanted to come as close to the insurance company payout. Well, he did better than that!. For the same amount that the insurance paid , He would include better shingles & better roofing paper as well as a 40 year warranty that can be passed onto the next buyer of my house. I also had raccoon damage & there was no charge for that repair of replacing a facia board. And after he noticed my $1000 deductible, he offered to pay $500 of that.. He matched my insurance payment.perfectly. He was ready to do the job that week. They were there on time & finished the job in one day. My neighbor who is a General Contractor came over when the job was finished to inspect the work for me. He said they did an excellent job & even asked the foreman to do some roof jobs for him. He just smiled & said, "I can't.- no time. Southern Star keeps me busy everyday." And I know why.
23:00 08 Apr 18
I called Big guys roofing. $14,000! I called another big name, $8000! Ladies and gentleman it's a 2bdrm single floor ranch. No steep peaks or height. I roofed my last house, I'm a NC licenced refrigeration contractor, you don't build your business from the pockets of your clients. I called Chris @ southern star. No nonsense no B.S. no hard sell. When I got the #. I said, Chris: come back and tell me how much for my 3 car garage? Total for house and garage, less than Mr. Big name. The job went off without a hitch. I noted 2 minor problems with the finished job . They quickly responded and fixed it. How happy am I with SOUTHERN STAR? They're putting a new roof and gutters on my son's house. I've been to their office. They are friendly and helpful. Their laborers were on time, friendly, hard working and incredibly thorough. When they were done, you'd never known they were there. Not a shingle, not a nail, not a bit of trash left in my yard. Chris never failed to respond to a text or phone call. If you need a roof. Call Chris @ Southern Star Roofing. Quality service, Quality work, Quality communication. Side note: one of the workers was a 4ft tall women. Hardest working woman I've ever met in my 52 yrs. Great Co, Great people.
17:59 17 Mar 18
We have used Southern Star Roofing twice over the past three years. They are extremely reliable. They come and do the work when they tell you that they are for a very fair price. We recommend them to all of our friends and family.
18:56 16 Mar 18
Southern star construction was very professional. I had a bunch of quotes and southern star won me by professionalism. The crew came early and had the roof completely done by 3pm with clean up. The only thing that wasn’t 5 stars would have been that they watch the weather for rain, which is respectable. Instead of pushing everyone forward I got sent to the bottom of the list. I did not really care for that. Not enough for me to take away a star though. Everyone was kind and efficient. Thank you Southern star for a breeze transaction and the beautiful new roof!
12:45 11 Feb 18
I'm 100% satisfied with Southern Star Construction. I needed a new roof and had no idea where to go or who to choose. The most important thing, to me, was to find someone I trusted and could talk to. After a month, and some tossing and turning nights, I had talked to 6 different contractors. 5 of them seemed to be talking at me. I felt no confidence or trust. Then, I called Southern Star as advised by a good friend. It took only seconds into the call that I began to feel comfortable like someone was talking to me: listening and answering my concerns. At no time did I feel like I was being sold by some salesman: I found the trust I needed. That night I was able to sleep much better. I seriously recommend Southern Star.
18:40 06 Feb 18
Southern Star made this roofing nightmare, a total dream experience. They were always prompt to answer my questions and return my calls. I was very worried about the clean up after the job was done. I should never have worried, you could not even tell that a big job had happen. It was a delight to work with Southern Star!
03:46 02 Feb 18
I had a great experience working with Southern Star. The office staff were great to work with and kept in touch with me through every step of the process. The owner also called me personally to answer any questions that I had regarding the project. Claire helped me get all of the details straight and assisted through each step of the way. The job was done professionally and fast. I had no complaints and would recommend this crew to anyone else.
20:33 24 Jan 18
We were very pleased with our decision to contract with Southern Star Roofing & Construction to replace our roof. From our very first contact with Southern Star office personnel all the way to the laborers installing the shingles, we recognized the outstanding service we received. The office staff accommodated our busy schedules when setting up our appointment with the sales representative. Our salesman arrived on time as scheduled. He was knowledgeable, courteous and professional. He answered the numerous questions we had during the initial contact and responded to subsequent phone call and texts in a prompt manner. He also supplied addresses of homes closest to ours on which our chosen color and style of shingle had been recently installed. Southern Star's scheduler for the roof replacement was consistent in her frequent phone contact with us regarding changes that were necessitated by the three days of extreme weather in the Charlotte area. Southern Star accommodated our schedules despite the initial cancellations due to weather. The crew foreman and installers arrived on time. They were careful and respectful of our property as they worked from tear off to replacement. They left our property in a clean, undamaged condition. They were thorough in their sweep of our entire property for nails and trash. Overall, dealing with Southern Star Roofing & Construction was an excellent experience. We would not hesitate to recommend this company to family, friends and neighbors.
19:04 18 Jan 18
Sales rep clearly explained what needed to be done and worked with our insurance to minimize our out of pocket expenses - we ended up paying less than our deductible! When a mistake (due to crew miscommunication) was made, they immediately took responsibility and had it fixed that day. The initial response was "I'm so sorry this happened. We will get it fixed and of course it will be at our expense." No excuses, no arguments, no renegotiations. Very pleased with the resulting roof and gutter work. An honest company that is very competitive on price. Easy to work with and would highly recommend to anyone needing roofing or gutter work.
21:26 20 Dec 17
We were very happy with the service that was provided. They were very responsive, showed up on time when they said they would and had a very reasonable quote... we wil definitely utilize their services should we need them in the future!! Definitely 5 star service!!
21:44 11 Dec 17
We hired Southern Star to replace some leaking boot seals on our roof and to instal some gutter enhancements. They sent a very qualified professional out to survey our roof and provided a very competitive quote on the spot. Everyone that I interacted was very pleasant and professional. The new downspouts and gutter guards look great and solved our problems. I would highly recommend Southern Star for any roof related work and plan to contact them for any other work that we might need.
21:44 08 Dec 17
I highly recommend Southern Star Roofing & Construction. They care about their customers and take time analyze your needs. The utmost professionalism was exhibited from the sales force to the workers. The workers arrived on time, worked hard & removed all debris from the premises. Anyone in need of roof replacement or repair should contact Southern Star Roofing & Construction!! P. Harris
17:53 27 Nov 17
These folks were honest, transparent, and quick. They quoted the exact price for the work I requested without any hidden or "I don't know until I do the work" costs. Communication was quick and efficient between their staff and with the customer. The workman arrived on time, cleaned up after himself. They were quick to schedule and kept me up to date with everything. I don't hesitate to recommend them.
15:07 27 Nov 17
Southern Star did a fantastic job replacing my roof. I initially called to have it repaired but after a thorough review they suggested getting a new roof due to extensive wind damage. They worked closely with my insurance company and ensured the whole process went smoothly. I am happy with the service and results. Thank you
01:12 24 Nov 17
I am pleased to announce after two months with some heavy rain fall, no rain gutter overflow and the deck of the gazebo is always dry. We have spread out the furniture and can leave it in place. Description of work: I called ten companies and talked with someone, left voice mail messages, or left messages on their website inquiry page. I told each company I need some to be creative to address our gutter problem. The previous owner had a gazebo placed against the corner of the house and attached two-car garage and left the standard size gutters in place. The roof line of the gazebo hung over the roof line of the house and garage, so there were two roofs funneling water in to the gutter. Added to that was the valley between the house and garage roofs. We had a constant problem of gutter overflow after heavy rains. We had to cluster most of the deck furniture on one side of the deck when not in use. Only two came out, and only Southern Star Roofing and Construction said they were up for the challenge. They kept in constant contact with us through the project. Five-inch downspouts were installed. Six-inch gutters were run the length of the side of the house and garage. The gutter guard attachments ended as it came under the gazebo roof. A long run of heavy metal wire mesh net was attached to the facia of the gazebo and the other side a “button” was attached under roof shingles. Lastly, two long runs of stainless steel flashing was inserted against the side of the gutter against the gazebo facia to prevent any overflow or splashing from rain. The high cost was due to the length of stainless steel flashing used and the labor involved to install the flashing and wire mesh leave/debris over the gutters running inside the gazebo
22:26 19 Nov 17
First let me say...this was the most professional construction company I have ever dealt with. Brendan Blatchford and Southern Star were referred to us by friends who also had SS replace their roof. Brendan was incredibly friendly, honest, and very helpful. We had our roof and gutters replaced, fascia board repaired and other repairs as well. The work was done when promised. The crew cleaned up after each day. And they even removed the old satellite dish from the roof and repaired the holes it left. We are very pleased with the results. Neighbors have commented on how the black gutters really make the house pop. It was a leap of faith but Brendan sent addresses of other clients who had installed the same gutters and roof so we could see the finished product. From start to finish, fantastic service and competitively priced! Stephanie and Marc Parker
23:57 17 Nov 17
Got me in before scheduled, upgraded me at no cost, done in timely manner, roof looks great. Wonderful customer service from Claire.
02:42 14 Nov 17
Was very please with my roof from southern star. They were very easy to work with when I needed to re schedule. They charged me exactly what was quoted and exceeded my expectations. My roof looks awesome! Great quality and great customer service! I would recommend to anyone and everyone
18:44 24 Oct 17
I had my roof replaced by Southern Star Roofing & Construction about two months ago and they looks amazing. The staff were pleasant to work with and I highly recommend.
21:03 20 Oct 17
My neighbor referred me to Southern Star and I met with the owner Brandon when he inspected my roof. He was honest and forthright from the get go, answering every question I had and never pressuring me. They fixed my roof in a day & a half and did an outstanding job. I would recommend this company over any other in the Charlotte area. I also want to thank the office staff for being so warm and understanding through the whole roof replacement process.
18:59 19 Oct 17
I wanted to take the time to write a review for the above and beyond service provided to me by Southern Star Roofing & Construction. Their price was very reasonable given the high quality, attention to detail and great work. I had a small hole in my roof due to some storm damage and I called and spoke to Brandon about the details of the repair. I was nervous that he might not be able to match the style and color of the shingles on my roof. Brandon provided me a sample that was an exact match and we set up a time for the repairs to be made. Brandon called me the night before the start date and let me know his guy would be at my home in the AM. Phil was on time, he was courteous, and he took the time to explain what work would need to be done and how the task would be accomplished. Phil was laid back and answered all of my questions. When the job was completed he cleaned up all of the scraps and nails, leaving my home and yard better than he found it (I was not even home Phil did this on his own). The roof looks amazing and no one will ever be able to see where the damage had been. Even after the job was completed, Brandon stayed in touch. He called me to follow up making sure I was happy with the service and results of Southern Star Roofing & Construction.
10:09 09 May 17
I recently contacted Southern Star Roofing to repair a leaking roof at one of my rental properties. Their service was prompt and professional. I especially appreciate that they are easily reached by phone, and that their communication with the customer is excellent. I'll definitely be using them again in the future. Randy
23:43 19 Apr 17
John Combs and the roofers at Southern Star are great! They were very accomdating to one's schedule. John was very helpful in the entire process, being very prompt and available on any questions we had. The roofers were very nice and were glad to answer any questions & concerns I had as well. John was a great person to work with and he definitely seems to have his customers in his best interests.
12:20 22 Mar 17
My roof was damaged from high winds and hail. I called several roofers and Southern Star was the first to call me back. Most of the others never called back. Brandon was easy to work with and gave me his cell phone to call if I had questions, which I did. Southern Star worked with my insurance company and gave me the best roof possible. They worked until dark getting my roof finished and cleaned up when they were done. Very professional and finished on time and on budget. What else could you want. Thank you Brandon and Southern Star.
01:38 13 Mar 17
Hi everyone, I wanted to share my thoughts on a local roofing company called Southern Star Roofing and Construction. The owner's name is Brandon Johnson. I have firsthand experience with Brandon from when we got that terrible hailstorm 7-8 years ago. At the time there were a lot of "storm chasers"....shady characters going door to door from out of state promising to replace my roof for a low cost. But if there was a problem with installation or afterwards...those storm chasers were in the wind...never to be seen again. Brandon's company replaced my roof. Not only was it superior craftsmanship....but Brandon took the time to address my needs and answer any questions I had. I didn't feel like just another job....he cares. He's a local company that's not going anywhere. And that goes a long way in the roofing and construction industry. The manufacturer and company warranties he offers with his work have elevated Southern Star Roofing and Construction to one of the top Roofing companies in the surrounding Charlotte area. Everyone in their office is very friendly, knowledgeable, and their customer service is what would make me go with Southern Star Construction for any future roofing, window, or siding projects.The wind and hail storms we've had over the last few weeks have caused a lot of damage...especially to roofs. If you're in need of a roof, have any questions, or would like someone to inspect your roof....Southern Star Roofing and Construction should be your first call. They're also doing a promotion now that if they replace your roof, they'll come out and pressure wash your house for free!I would definitely recommend Southern Star Roofing and Construction to anyone in need of a new roof, new siding, or new windows!!!
15:30 27 Jan 17
Southern Star Roofing and Construction was recommended to me by my neighbor. Their staff is very friendly and prompt, I made an appointment for an estimate and they came out within a week. They left a very professional packet with all their certifications and recommendations, as well as shingle samples. The proposal was emailed to me the next day and was very detailed. They beat out the competition in both price and work done for the price. They came out within a week of signing the proposal and did all the work in a single day. They also did a very good job at cleaning up all the roofing debris and most importantly the nails. And there was no damage to my siding or anything around my house.This was the first time that I have had to deal with buying a new roof and Southern Star made everything easy. I highly recommend their professionalism, promptness, and quality of work. If you are in the Charlotte area and need a new roof I highly recommend you check them out.
17:41 18 Jan 17
I am very impressed with the services of Southern Star Construction. Earlier this year I was in need of a minor roof repair. We had a leak that only affected one room and a roof that certainly did not need to be completely replaced. I researched roof repair companies online, and reached out to several with no response. My best guess is that they just didn’t think my repair was a big enough job to warrant their time. So finally a neighbor recommended Southern Star. I reached out and heard back from them right away. They scheduled a diagnosis visit, which they showed up promptly for, and gave us a quote I felt was very reasonable. Once I got the work scheduled they came right on time and finished the job beautifully—all within one day. No more leak thank goodness! And I felt the price I paid was very fair. If I ever need another roof repair, I will definitely be calling Southern Star Construction. I have already recommended them to another neighbor and will continue to do so!
13:00 16 Jan 17
Southern Star Construction is a wonderful company to do business with. They are very professional and always on time. We had them replace our roof and they did an awesome job and best of all, they do not waste time. They ripped our old roof off and new one installed all in one day. These guys truly know what they were doing! The quality is A+++! Would HIGHLY recommend ANYONE to check out Southern Star Construction first! Brandon the owner stands behind each and every one of his jobs and is simply a pleasure to work with. A+++
22:28 15 Jan 17
This company was referred to me by an insurance company agent (based on his expertise and effort to do a good roofing job). I hired him to do the roofing job in my house in late 2015. He promptly responded with a quote and upon my approval sent his crew who came in at 7 AM on the day promised and finished the job and cleaned up the debris by 7 PM. I was impressed with the thoroughness of their work. The owner also came during the work in progress and assured me that the work will be to my satisfaction. In the next few days he submitted the claim to my insurance company which they approved and sent me a check. Soon after, I paid the owner for his services. My experience with this roofing company is highly positive and I will gladly rehire him for another job (if needed) or recommend him to my friends.